Thursday, November 11, 2010
My husband has a credit card with TD Canada Trust. They have been calling here almost every day for the last four weeks or so. I don't think it would be an exaggeration to say that they have called here 20 or 30 times! They called TWICE today. When they call, my husband is not home and they won't leave a message with me. They tell me, It's nothing to worry about, simply a courtesy call. No, I can't be placed on the do not call list, because my husband is their customer and they have the right to call him. They call at ten in the morning and at two in the afternoon. They wake my bleeping children when they are napping. It is making me extremely irate!
They will not leave a message with me, they can not provide me with a number for him to call, and they won't bloody stop calling. I have told them that he is not home during the day and that they need to call after 4pm, only to have them call at 10 in the morning the very next day. Yesterday they finally did call after 4pm... when he wasn't home.
Last week I lost it on some poor woman that was calling from a different company with a legitimate message. She woke me from a nap. I could hear the baby, that had just woken up to the phone ringing, crying out. She had a heavy accent and I thought she said she was with TD Canada Trust. I yelled into the phone that they couldn't keep calling here like this, I really let her have it, and when I stopped to get my breath she loudly said, "Mamm, I am NOT with TD." Oh. Er. Sorry.
I got one of the many TD people I have spoken with to admit that they "just want to offer him a new service". So basically they are calling here incessantly to try and sell him life insurance or something.
They did this same routine only two or three months back. Calling here 20 or more times until they finally spoke to my husband, so he could say, "No thanks, not interested."
Now here's the kicker... He never uses this card! It's not even bleeping activated. He stopped using this card several years back when they raised the interest rates, and when they sent him the renewal card he didn't even bother to activate it.
Any suggestions? Cause I'm really fed up. Seriously. I could reach through the phone and kill someone.
Darryl from TD did something magical and made the phone calls stop. Hooray!